Chargé(e) de la Relation Clients
Qui sommes-nous ?
Join the Insurtech that stays ahead of the curve and disrupts the insurance world.
Founded in 2013, Digital Insure is a distinctly ‘Tech’ brokerage firm, specializing in borrower insurance and individual provident insurance.
Wholesale broker, Digital Insure provides distributor brokers (generalist brokers, specialized brokers, web players) with exclusive borrower and provident insurance offers tailored to their clients’ profiles (self-employed, key individuals, high-risk profiles with firearms, high-level athletes, etc.), digital comparison and subscription journeys, accessible directly or exposed via API, and high-quality service in contract management.
Digital Insure Services, a managing broker, offers Insurers, Mutuals, and Banks support in their strategic digital transformation projects, through technological solutions or innovative projects, and manages their white-label contracts.
Digital Insure is a member of the first cohort of French Tech 120 and participates in several finance and insurance collectives.
La mission
Within the Operational Excellence Department, you will join the Client Relations Department, which is responsible for our clients and partners. As a Client Relationship Manager, you provide high-quality advice and support by phone or in writing. You are involved in the registration and validation of membership applications and the management of after-sales operations. You assist brokers as well as clients within a unique digital environment in the market, and contribute to providing them with a high level of service quality. You contribute to improving the client journey, optimizing procedures, and IT tools.
Votre rôle
1. Ensure client and partner satisfaction:
- Process incoming communications with a discourse focused on
“client satisfaction” - Manage phone, email, and SMS responses in line with the needs of your
contact person - Assist your contacts in finalizing their membership applications.
- Master and explain the digitized onboarding process (Multinet®) to clients and partners.
- Retain and support partners brought in by the sales team.
- Adhere to client and intermediary satisfaction indicators and improve them
2. Ensure the management and validation of memberships:
- Ensure the daily management of new business.
- Handle after-sales operations.
3. Contribute to the smooth operation of the department:
- Ensure good organization and smooth operation of the position.
- Follow procedures
Compétences requises
- Strong business sense
- Comfortable on the phone
- Strong analytical skills
- Thoroughness and versatility
- Organizational skills
- Strong writing skills
- Proficiency in IT tools
- Team spirit
- Autonomy
