DIGITAL INSURE and its employees are committed to providing you with the best possible service at all times. However, should you not be satisfied, we invite you to inform us without delay.

All complaints should be addressed to us by logging into your personal client area using the credentials and access link provided to you when your account was created. You may also contact us by mail at the following address:

DIGITAL INSURE
Customer Service – Complaints Handling
14 rue de Richelieu
75001 PARIS

We commit to:

• Acknowledge receipt of your complaint within a maximum of ten (10) business days from its submission.
• Provide a response (positive or negative) within two (2) months following the submission of your complaint, unless specific, duly justified circumstances arise. Should this be the case, you will be informed accordingly.

If you believe that the response provided to you is still not satisfactory, without prejudice to other legal remedies available to you, you may refer the matter to the competent Mediator.

When the request concerns distribution or advice provided, it falls under the jurisdiction of the Insurance Mediator.

You have the option to refer the matter to mediation:

• online: https://formulaire.mediation-assurance.org

Via this address, you can directly access the online form to submit your request and associated documents:

• by mail by sending your request to the address:

Médiation de l’Assurance
TSA 50110
75441 PARIS CEDEX 09

The Mediator acts with complete independence. They can only be referred to after all amicable remedies with DIGITAL INSURE have been exhausted and before any legal action is initiated. Once the Mediator’s opinion has been rendered, if a disagreement persists, recourse to legal action remains possible. Any disputes arising in the absence of an amicable agreement fall under the jurisdiction of the French civil courts.

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