Gestionnaire Sinistres / Indemnisations
Qui sommes-nous ?
Join the Insurtech that stays ahead of the curve and disrupts the insurance world.
Founded in 2013, Digital Insure is a distinctly ‘Tech’ brokerage firm, specializing in borrower insurance and individual provident insurance.
Wholesale broker, Digital Insure provides distributor brokers (generalist brokers, specialized brokers, web players) with exclusive borrower and provident insurance offers tailored to their clients’ profiles (self-employed, key individuals, high-risk profiles with firearms, high-level athletes, etc.), digital comparison and subscription journeys, accessible directly or exposed via API, and high-quality service in contract management.
Digital Insure Services, a managing broker, offers Insurers, Mutuals, and Banks support in their strategic digital transformation projects, through technological solutions or innovative projects, and manages their white-label contracts.
Digital Insure is a member of the first cohort of French Tech 120 and participates in several finance and insurance collectives.
Descriptif du poste
Digital Insure is seeking a claims manager to handle borrower insurance and individual protection policies for professionals (Self-employed under Madelin law, Key Person Guarantee, Cross-Shareholder Agreement) and for individuals (Family Protection, Inheritance Tax Coverage).
Our claims management teams are based in Paris, Nantes and Lyon.
We currently have 7 team members.
Our Purpose: “To support each insured individual through life’s difficult moments by offering personalized assistance when their coverage is invoked, while respecting the contract and the insurer-insured relationship.”
Vos missions
Within the Operational Excellence Department – Risk Selection and Benefits Department, the Claims / Benefits Manager assumes the following responsibilities:
- Manage insureds’ claims files from opening to closing, in compliance with commitments and deadlines
- Process compensation requests, analyze coverage, and evaluate benefits
- Ensure regular and transparent communication with insureds, beneficiaries, and insurance companies
- Work closely with our administrative teams, medical advisors, and insurance partners
- Participate in the continuous improvement of our claims management and compensation processes.
Compétences requises
With a minimum of 5 years of experience in the insurance field:
- Proven experience in claims management for borrower insurance and/or individual protection
- Strong knowledge of legal and regulatory aspects related to personal insurance
- Active listening skills and developed empathy to support insureds during difficult times
- Excellent interpersonal skills and a strong sense of customer service
- Thoroughness, organization, and versatility to manage diverse files
- Excellent writing skills to draft clear and concise reports
- Team spirit and ability to work autonomously
- Analytical skills and ability to make quick decisions
Formation et expérience
- Higher education in law, insurance, or management (minimum two years of post-secondary education).
- Proven experience in a similar position within a brokerage firm, an insurance company, or a protection organization
Environnement de travail
- Remote work option (2 days per week)
- Continuous training
- Profit-sharing
- Company health insurance
- Meal vouchers
- Additional paid leave
