{"id":38586,"date":"2025-05-13T10:07:00","date_gmt":"2025-05-13T08:07:00","guid":{"rendered":"https:\/\/www.digital-insure.fr\/client-relationship-manager\/"},"modified":"2025-10-21T13:51:48","modified_gmt":"2025-10-21T11:51:48","slug":"client-relationship-manager","status":"publish","type":"post","link":"https:\/\/www.digital-insure.fr\/en\/client-relationship-manager\/","title":{"rendered":"Client Relationship Manager"},"content":{"rendered":"
<\/div>\t\t
\n\t\t\t\t\t\t
\n\t\t\t\t\t\t
\n\t\t\t\t\t
\n\t\t\t
\n\t\t\t\t\t\t
\n\t\t\t\t
\n\t\t\t\t\t
\n
OFFRE D'EMPLOI<\/div>\n
<\/div>\n

Charg\u00e9(e) de la Relation Clients <\/h1>\n <\/div>\n \t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
\n\t\t\t\t
\n\t\t\t\t\t
\n

Qui sommes-nous ?<\/h2>\n <\/div>\n \n \t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
\n\t\t\t\t
\n\t\t\t\t\t\t\t
\n\t\t\t\n\t\t\t\t\t\t<\/span>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
\n\t\t\t\t
\n\t\t\t\t\t\t\t\t\t

Join the Insurtech that stays ahead of the curve and disrupts the insurance world.<\/strong><\/p>

Founded in 2013, Digital Insure is a distinctly ‘Tech’ brokerage firm, specializing in borrower insurance and individual provident insurance.<\/p>

Wholesale broker<\/strong>, Digital Insure provides distributor brokers (generalist brokers, specialized brokers, web players) with exclusive borrower and provident insurance offers tailored to their clients’ profiles (self-employed, key individuals, high-risk profiles with firearms, high-level athletes, etc.), digital comparison and subscription journeys, accessible directly or exposed via API, and high-quality service in contract management.<\/p>


Digital Insure Services<\/strong>, a managing broker, offers Insurers, Mutuals, and Banks support in their strategic digital transformation projects, through technological solutions or innovative projects, and manages their white-label contracts.<\/p>


Digital Insure is a member of the first cohort of French Tech 120 and participates in several finance and insurance collectives.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

\n\t\t\t\t
\n\t\t\t\t\t
\n
\n
\n
D\u00e9partement<\/div>\n
\n Service Clients<\/div>\n <\/div>\n
\n
Salaire<\/div>\n
\n Selon profil<\/div>\n <\/div>\n
\n
Localisation<\/div>\n
\n Caen - Paris<\/div>\n <\/div>\n
\n
Formation <\/div>\n
\n Niveau Bac +2 avec une exp\u00e9rience dans le domaine de l'Assurance<\/div>\n <\/div>\n
\n
Type de contrat<\/div>\n
\n CDI<\/div>\n <\/div>\n
\n
Statut du recrutement<\/div>\n
\n Ouvert<\/div>\n <\/div>\n <\/div>\n <\/div>\n \t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
\n\t\t\t\t
\n\t\t\t\t\t
\n

La mission<\/h2>\n <\/div>\n \n \t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
\n\t\t\t\t
\n\t\t\t\t\t\t\t
\n\t\t\t\n\t\t\t\t\t\t<\/span>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
\n\t\t\t\t
\n\t\t\t\t\t\t\t\t\t

Within the Operational Excellence Department, you will join the Client Relations Department, which is responsible for our clients and partners. As a Client Relationship Manager, you provide high-quality advice and support by phone or in writing. You are involved in the registration and validation of membership applications and the management of after-sales operations. You assist brokers as well as clients within a unique digital environment in the market, and contribute to providing them with a high level of service quality. You contribute to improving the client journey, optimizing procedures, and IT tools.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

\n\t\t\t\t
\n\t\t\t\t\t
\n

Votre r\u00f4le<\/h2>\n <\/div>\n \n \t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
\n\t\t\t\t
\n\t\t\t\t\t\t\t
\n\t\t\t\n\t\t\t\t\t\t<\/span>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
\n\t\t\t\t
\n\t\t\t\t\t\t\t\t\t

1. Ensure client and partner satisfaction:<\/strong><\/p>

  • Process incoming communications with a discourse focused on
    “client satisfaction”<\/li>
  • Manage phone, email, and SMS responses in line with the needs of your
    contact person<\/li>
  • Assist your contacts in finalizing their membership applications.<\/li>
  • Master and explain the digitized onboarding process (Multinet\u00ae) to clients and partners.<\/li>
  • Retain and support partners brought in by the sales team.<\/li>
  • Adhere to client and intermediary satisfaction indicators and improve them
    <\/li><\/ul>

    2. Ensure the management and validation of memberships:<\/strong><\/p>

    • Ensure the daily management of new business.<\/li>
    • Handle after-sales operations.<\/li><\/ul>

      3. Contribute to the smooth operation of the department:<\/strong><\/p>

      • Ensure good organization and smooth operation of the position.<\/li>
      • Follow procedures<\/li><\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
        \n\t\t\t\t
        \n\t\t\t\t\t
        \n

        Comp\u00e9tences requises<\/h1>\n <\/div>\n \n \t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
        \n\t\t\t\t
        \n\t\t\t\t\t\t\t
        \n\t\t\t\n\t\t\t\t\t\t<\/span>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
        \n\t\t\t\t
        \n\t\t\t\t\t\t\t\t\t
        • Strong business sense<\/li>
        • Comfortable on the phone<\/li>
        • Strong analytical skills<\/li>
        • Thoroughness and versatility<\/li>
        • Organizational skills<\/li>
        • Strong writing skills<\/li>
        • Proficiency in IT tools<\/li>
        • Team spirit<\/li>
        • Autonomy<\/li><\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t
          \n\t\t\t\t\t\t
          \n\t\t\t\t\t
          \n\t\t\t
          \n\t\t\t\t\t\t
          \n\t\t\t\t
          \n\t\t\t\t\t
          \n

          Votre candidature<\/h2>\n <\/div>\n \n \t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
          \n\t\t\t\t
          \n\t\t\t\t\t\t\t
          \n\t\t\t\n\t\t\t\t\t\t<\/span>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
          \n\t\t\t\t
          \n\t\t\t\t\t\n
          \n\n \n
          \n

          <\/p>

            <\/ul><\/div>\n
            \n
            \n<\/fieldset>\n